Privacy Policy
Terms and Conditions

Terms & Conditions – EJ Holidays LLC

Thank you for choosing EJ Holidays LLC. By booking a trip, tour, or activity through our website (www.ejholidays.com), you agree to be bound by these Terms & Conditions. Please read them carefully to fully understand the conditions that apply to your booking.

These Terms & Conditions apply to all bookings made through our website and govern the relationship between you (the “client”) and EJ Holidays LLC (“we,” “us,” or “our”).

1. Pricing

  • Prices listed on our website are quoted per person, unless otherwise stated.
  • Prices do not include gratuities, visa/passport fees, travel insurance, meals, beverages, accommodation, room service, or laundry unless specified.
  • Published rates may change without prior notice due to unforeseen circumstances such as changes in airline tickets, hotel rates, or transportation costs.

     

2. Methods of Payment

  • We accept major credit cards including Visa, MasterCard, American Express, Discover, and Diners Club.
  • Full payment must be made at the time of booking.
  • By providing your credit card details, you authorize us to charge the full amount of the booking.

     

3. Booking Confirmation

  • Once payment has been processed, you will receive a booking confirmation email from EJ Holidays LLC.
  • A printed copy of this confirmation may be required to redeem your booked service.
  • It is your responsibility to ensure that all booking information provided is accurate.

     

4. Cancellation & No-Show Policy

4.1 Cancellations

  • Each tour, activity, hotel, or service has its own cancellation policy, which will be specified at the time of booking.
  • Combo tours may be cancelled; however, if you cancel one component of a combo, the discounted combo pricing will not apply. Refunds will be calculated based on the standard price of the remaining tour(s).
  • Please check the specific cancellation rules before booking.

4.2 No-Shows

  • Failure to attend a booked tour or service will result in a 100% cancellation fee.
  • No refunds will be provided for no-shows, unused tickets, missed transfers, or unutilized services.

     

5. Cancellation Procedures

  • Cancellations must be submitted to EJ Holidays LLC in writing (via email).
  • We will confirm receipt of your cancellation request by email or phone and inform you of any applicable charges.
  • EJ Holidays LLC is not responsible for cancellations that are not received or confirmed.

     

6. Itinerary Amendments

  • Services and routes are subject to change due to local conditions, weather, airline schedules, or other factors beyond our control.
  • Suitable alternatives of similar value will be provided when possible.
  • EJ Holidays LLC reserves the right to make minor itinerary changes at any time without compensation.
  • No refunds will be issued in cases of force majeure (e.g., natural disasters, strikes, political unrest).

     

7. Hotel Accommodation & Check-In/Check-Out

  • If the requested hotel is unavailable, we will arrange a similar alternative in the same category and budget.
  • Hotel check-in and check-out times are determined by the hotel and cannot be guaranteed by EJ Holidays LLC.
  • We are not responsible for early or late check-in/check-out requests that hotels cannot accommodate.

8. Travel Insurance

  • EJ Holidays LLC is not responsible for damages, injuries, illness, accidents, loss of baggage, or trip cancellations.
  • We strongly recommend that clients purchase comprehensive travel insurance prior to travel.

9. Travel Documents

  • Clients are responsible for carrying valid travel documents, including passports, visas, and ID cards.
  • No refunds will be provided in the event of denial of entry or inability to travel due to missing or invalid documents.
  • Guests are responsible for checking entry, visa, and health requirements with their consulates prior to travel.

10. Website Usage Restrictions

  • All website content (logo, images, packages, pricing, information) is the intellectual property of EJ Holidays LLC.
  • You agree not to use the website or its content for commercial, unlawful, or non-personal purposes.

11. Delivery & Service Policy

  • EJ Holidays LLC provides services only (no physical goods).
  • All bookings are confirmed electronically via email immediately upon successful payment.
  • No physical shipping or delivery is required.

12. Refund Policy

  • Refund eligibility depends on the cancellation policy of the specific tour, activity, or service booked.
  • Where applicable, refunds will be processed to the original payment method.
  • Refunds may take 10–15 business days to appear in your account, depending on your bank.

13. OFAC Sanctions Compliance

  • EJ Holidays LLC will not deal with or provide services to individuals or companies in OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

14. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
  • Any disputes or claims arising out of or in connection with this website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

     

15. Company Information

EJ Holidays LLC
 Trade License No: [2540324]
 Registered Office: [Sharjah Media City, Shams Freezone Authority, Sharjah, UAE]
 📧 Email: contact@ejholidays.com
 📞 Phone: +971 585 847 427